Support
Getting Started
What is Vodafone Business Marketplace?
The Vodafone Business Marketplace is a web-based digital platform that lets you access and manage a number of your business products and services from one simple and secure place.
The Vodafone Business Marketplace is free to use, and all Vodafone Business customers are eligible.
The Vodafone Business Marketplace allows you to:
Access and log in to all your Vodafone Business Marketplace purchased products and services from one place.
Manage your subscriptions from one place (e.g. purchase more licences, upgrade to different editions, amend or cancel your services)
Buy other products & services
The Vodafone Business Marketplace supports mobile responsiveness. So you can use Vodafone Business Marketplace from any device; laptop, mobile, tablet on the go.
How do I get started on Vodafone Business Marketplace?
1-9 Employees – If you have 1 to 9 employees and are an existing Vodafone mobile customer, you are all set! You will be able to login using your usual My Vodafone username and password.
10+ Employees – If you have 10 or more employees, you will first need to speak with us. You will get access to the Vodafone Business Marketplace when you purchase your first application from us, we will send you an activation email, which you need to respond to within 15 minutes.
How to login to Vodafone Business Marketplace?
Vodafone Business Marketplace can be accessed via my Vodafone Account as well as direct login from the login page of Vodafone Business Marketplace , In the following sections we have mentioned in detail step by step information you can access Vodafone Business Marketplace in all possible ways.
1-9 Employees – To access Vodafone Business Marketplace via my Vodafone account login page or by clicking here
Enter your ‘My Vodafone’ account username – this can be your email or a memorable word, which you have received at the time of your account set up.
If you do not have a My Vodafone account set up, please contact the Vodafone Care team by clicking the HELP button right of the page to obtain the contact number.
10+ Employees – Please visit Marketplace
Click Log in and enter your Vodafone Business Marketplace username - this can be your user email
Enter your Vodafone Business Marketplace password
You can now use the Vodafone Business Marketplace to manage your services or purchase other services.
If you have forgotten your username or password for My Account or Vodafone Business Marketplace, click here to follow the steps on how to reset your password
If you are not able to reset your password using our self-serve channel, you can always call Vodafone Business Marketplace support team by clicking the Help & Feedback button right of the page to obtain the contact number. After verification, our care agents will be able to reset your password for you.
Buying and Managing Licences
How to buy a new product or service
There are multiple ways that you can find and purchase a service via Vodafone Business Marketplace.
This is the most common way of buying a product or service on Vodafone Business Marketplace .
To purchase a product:
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1. Log into your Vodafone Business Marketplace account and click on the “Business Apps” Tab
2. Select product type required
3. Select required licence
4. Click Buy Now
5. Enter licence quantities required
6. Click Continue
7. Check Terms and Conditions
8. Click "Place Order” button
9. Order placed screen – this means your order is successfully placed.
How to increase the quantity of licences on your existing product or service
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1. Login to the Homepage
2. Click on Account
3. Click on Applications
4. Click On Manage Apps
5. Select the product under manage click on Manage Application
6. Click on “Update Subscription”
7. Enter the required licence and continue
8. Continue to purchase
9. Accept terms and conditions and place order
10. Order placed
How to upgrade your existing product or service
Below are the steps to upgrade the license if you already have a product and wish to upgrade a new license:
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1. Login to the Homepage
2. Click on Account
3. Click on Applications
4. Click On Manage Apps
5. Select the product under manage click on Manage Application
6. Click on “Update Subscription”
7. Select the Existing Product
8. Click continue
9. Accept terms and conditions and place order
10. Order placed
How to cancel a product or service
- 1. Login to your Vodafone Business Marketplace account.
2. Click on Account
3. Click on Applications
4. Select the one you would like to cancel
5. Click on “Manage”
6. Click On “Cancel Subscription”
7. Confirmation of cancelation request
Early Termination Fees (ETF)
When you take out a plan with us, you’ll agree a contract length – for example, you might choose a 12-month plan.
If you want to cancel your plan before the end of your contract, you’ll need to pay a fee to leave early. We’ll add the fee to your final bill – you'll receive this within 30 days of leaving us.
Your fee will depend on the kind of product you have purchased. For most of the products and services the fee will be 100% of the remaining term.
Auto-renewal behaviour
Vodafone Business Marketplace support different types of products and each of them may have a different behaviour at the end of their contract. There are three different types of scenarios at the end of contract of your product.
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Auto-renewal for same contract length – for example, if you have a 12-month contract duration product, your contract will be renewed for another 12 months. If you were to cancel your subscription during your contract term, you will be charged an early termination fee.
Move to monthly rolling contract – for example, if you have a 12-month contract duration, you can still continue using the product after you have reached the end of the contract. You will however move on to a rolling monthly contract. You will be able to cancel your subscription at any time with one months' notice and you will not be charged and early termination fee once on a monthly rolling contract.
Cancel Service/Product – at the end of your contract, the product or service will be ceased. We will send you a reminder ahead of this so you have plenty of time to purchase a new subscription with us so your service can continue with us.
Billing
How to view your bill
If you are a Business Customer and would like to view your bill, click here
If you are a Public Sector Customer and would like to view your bill, click here
If you are a Pulse Connect Customer and would like to view your bill, click here
If you are a Unified Communications Customer and would like to view your bill, click here
What do I see on my bill when I first purchase an app?
You'll see an item with the charge from your purchase date until the 1st of the following month.
What happens if I make a change to the number of licences?
When you make a change to the number of licences for an app, three charges will appear on your next bill:
A charge for the new total number of licences, from the date you requested the change, until the end of the billing period.
A charge for the original number of licences, to the point/date of the change.
A credit for the original number of licences, from the date you requested the change, until the end of the billing period.
Accounts and Roles
Vodafone Business Marketplace Roles
A Company Administrator is the first point of contact for Company Users with queries about licences, access and password resets on the Marketplace. Company Admins can buy products and assign product licences to specific Company Users.
A Company User account is set up by a Company Administrator. Company Users get an email invite to join the Business Marketplace. Once they’ve joined, they can see what applications have been assigned to them.
If your Company Administrator has left the Business or you are unsure who they are , you will need to contact our Care team by clicking the HELP button right of the page to obtain the contact number.
Inviting a new Company User to the Vodafone Business Marketplace
Only the Company Administrator can invite new users to the Vodafone Business Marketplace and manage their licences.
Invite a user or multiple users:
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1. Log in to your Vodafone Business Marketplace account
2. From the menu, choose the Manage, this will take you to the Dashboard page
3. To invite one user, add their email address (1), then click Invite
4. To invite more than one user, choose Invite Multiple (2)
5. Enter the user’s email address. The role will default to User
6. Click Send Invitations
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1. Log in to your Vodafone Business Marketplace account
2. From the menu, select Users
3. Select Manage Invitations (This will show you a list of pending invitations)
4. Select Resend or Revoke
Disable or remove a company user on Vodafone Business Marketplace
Only Company Administrators can disable/enable or remove users from the Vodafone Business Marketplace.
Disabling a Company User will keep their profile, but they won’t have access to the Vodafone Business Marketplace or apps. This is useful for a temporary absence, and once a user returns, they can simply be enabled again.
If an employee leaves your company, you can remove them completely, before doing this you’ll need to remove any apps and licences they currently have:
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1. Log in to your Vodafone Business Marketplace account
2. From the menu, select Users
3. Locate the user
4. Select the gear icon
5. Select Remove User
Help
You may be able to find the answer to your question in the self-help User Guide.
If you are unable to find what you are looking for, please contact us on the below details:
Support Team
If you need help with your Vodafone Business Marketplace account, need support with your bill or have a question you can contact us on: 03333040452 or 03333040563
If you are a Pulse Connect customer, please contact us on 03333040191 or dial 191 from your Vodafone handset..
Alternatively, you can send us an email at smeinlifesupport@help.vodafone.co.uk. We endeavor to respond to your request within 24 hours.
Opening Hours: Monday – Friday 08:00 – 18:00 (excluding Public Holidays)
If you have a technical issue with your Vodafone Business Marketplace product and require technical support, you can email us at: vodafone-marketplace-help@help.vodafone.co.uk..
Our team will look to respond to your email within the next 48 working hours.
Opening Hours: Monday – Friday 08.00 – 18.00 (excluding Public Holidays)
Managed Service
If you have chosen to take one of our Managed Services, we are here to support you whether your questions relate to you latest bill, needing to make a change to the service or raise a trouble ticket. Billing & Service requests are only supported Monday – Friday 08.00 – 18.00 excluding bank holidays.
If you require any support with your purchase, please contact your Vodafone account manager or call us on one of the following numbers
Can't find what you are looking for?
You can find support for Vodafone Business Marketplace products by using out Getting stared guides for some of the most popular products or find detailed answers to your questions by viewing our Frequently Asked Questions (FAQ’s).
If you require support with a product that does not sit within the Vodafone Business Marketplace, please visit our help page.
If your query is not in relation to Vodafone Business Marketplace and you would like to contact Vodafone for support, please visit our contact page .